What to Do When a Wish Delivery Is Significantly Delayed
If your delivery from Wish is pushed back by about 2 weeks and still has not arrived by the end of that two-week period, you have several options. While you might feel frustrated, there are steps you can take to resolve the issue and hopefully get the item you ordered or a refund.
Check Order Status
The first step is to log into your Wish account and check the status of your order. Wish often provides updates or tracking information during this process.
Contact Customer Support
If the order status does not provide any useful information, reach out to Wish’s customer support. This can be done through the app or the website. Be sure to provide them with your order details. They should be able to provide you with information regarding the delay and assist you further.
Request a Refund
If the item still hasn’t arrived and you haven’t received a satisfactory response from Wish, you can request a refund. Wish has policies for refunding undelivered items, so make sure to check their specific guidelines. This is a viable option if you believe the item is lost or misplaced.
File a Dispute
If you used a payment method that offers buyer protection (such as a credit card or PayPal), you may consider filing a dispute for the non-receipt of the item. This can be a powerful tool if the seller is unresponsive.
Stay Persistent and Document All Communications
International shipping can sometimes be problematic, leading to delays or even lost packages. However, it is essential to follow up if the delay exceeds a reasonable timeframe.
Document all communications as evidence. This will be helpful if you need to escalate the issue or if you decide to file a dispute. Keep a record of your order number, the dates of your requests, and any responses you receive from Wish.
Contacting Customer Support
Assuming the package was shipped and is in transit, contacting Wish’s customer support is usually the next step. If you call, they will likely tell you that the tracking app already indicated the package is in transit. This can be frustrating, but it is a reality of the shipping process.
If your package never arrives, requesting a refund is the next step. You can do this directly from your order tracker by pressing your order details and navigating to the contact customer support option. If it asks you to wait, you have the option to request a refund for either Wish cash, which you can use to purchase items on the Wish platform, or for a refund back to your original payment method.
Final Thoughts
It is essential to push for a refund if the delivery does not arrive or is significantly delayed beyond your expectations. Packages can be lost or held indefinitely, especially for international shipments. Therefore, until the package reaches you, the seller remains liable for the item.
Always check your order status and make informed decisions about whether to wait or go ahead with a refund. Documenting all communications and following up can help you navigate these situations more effectively.