Is it Recommend to Buy VU TV Based on After-Sales Services?
When considering whether to purchase a VU TV, after-sales services play a crucial role in ensuring your investment is protected and well-supported. This comprehensive guide will help you understand the aspects of VU TV after-sales services, the experiences of previous customers, and the factors to consider before making a purchase.
Experience with VU TV After-Sales Services
Multiple consumers have reported issues with VU TV after-sales services, especially concerning the availability of spare parts and timely support. For instance, a 50-inch Android TV that broke after just over three years was not covered under warranty. The company charged an exorbitant 1500 costs just to diagnose the problem, claiming that a motherboard repair was needed, but they didn't have spare parts to replace the faulty component.
The poor quality of the motherboard is a significant concern, as it highlights the fragility of the product and the importance of reliable support. A long pending ticket (VU1383841) for LED spares is a testament to the inconsistent service provided by VU TVs. These experiences underscore the limitations of VU's after-sales services, making it essential for potential buyers to be aware of such potential pitfalls.
Pros and Cons of VU TV After-Sales Services
While some aspects of VU TV's after-sales services are commendable, others raise valid concerns. VU TVs come with a 1-year warranty and an option for a 2-year extended warranty. However, the cost of the extended warranty is a hefty 7% of the market price, which might not be worth the potential long-term savings.
VU has a well-established network of service centers across India, providing prompt support within 48 hours. This is a significant advantage as it ensures that you can get genuine parts and official fixes for any complaints without unnecessary delays. Nonetheless, the experience of one user struggling for months to get LED spares further emphasizes the inconsistency in service quality.
Best Practices for Optimal Support
To ensure you receive optimal support and avoid potential hassles, it is recommended to consider the following best practices:
Early Installation: VU TVs require installation by a company-referred technician. However, this can lead to delays and inconvenience. To streamline this process, you can arrange for installation by a private professional and simply inform the company engineer that the installation is complete. This approach not only saves time but also offers the engineer a convenient completion without the need for on-site installation services. Serve him coffee and let him inspect and analyze the installation. Limited Warranty Consideration: While a one-year warranty is standard, the 2-year extended warranty might not be necessary. Instead, focus on using the warranty to its full potential and rely on the established service network for prompt and reliable support. Local Service Centers: Use the available VU service centers for any unforeseen issues. This ensures that you receive genuine parts and official fixes, which can significantly impact the longevity and reliability of your TV.By following these guidelines, you can maximize the utility and satisfaction you derive from your VU TV purchase while minimizing potential drawbacks associated with after-sales services.