Understanding Customs Hold: Payment and Delivery of Packages with UPS
If you receive a notice that your package is being held for the payment of taxes and duties, it may seem daunting at first. However, this process is a standard procedure for international shipments. This article will guide you through the steps to pay the necessary fees and receive your package.
What is a Customs Hold?
When your package is being held for payment of taxes and duties, it means that the customs agency of your country has assessed your shipment and determined that it is subject to additional fees before it can be delivered. This typically happens with international shipments, where customs duties and taxes are applied based on the value of the goods and the regulations of your country.
Notification and Payment Options
Notification: You will likely receive a notification from UPS indicating that your package is being held and specifying the amount due for taxes and duties. Make sure to keep this notification handy as you'll need the tracking number to proceed.
Online Payment
The simplest and most convenient way to pay is through the UPS website. Go to the UPS tracking page and enter your tracking number. Follow the prompts to pay any duties and taxes. This method ensures a secure and straightforward payment process.
UPS My Choice
As a member of UPS My Choice, you can manage your payments through your account. This can save you time and hassle, as you won't need to visit the website every time you have a payment to make.
Phone Payment
If you prefer to speak with a representative, you can call UPS customer service for assistance with payment options. They can guide you through the process and answer any questions you may have.
In-Person
For those who prefer face-to-face interaction, you can visit a UPS location to make the payment in person. This option is available, but it may not be the most convenient for everyone.
Payment Confirmation: After making the payment, keep an eye on your email or UPS account for confirmation. Once the payment is processed, UPS will release your package for delivery.
Additional Tips
Check Import Regulations: Be aware of your country's import regulations as they can affect the amount of duties and taxes you owe. If you are unsure about specific charges, reach out to UPS customer service for clarification.
Stay Informed: If you have questions about the charges, contact UPS customer service for a better understanding. If you need further assistance or specific details about your shipment, direct communication with UPS is the best approach.
Who is Holding Your Package?
The package is typically held by an official entity, such as the United States Customs Service (US Customs). Customs will hold the package and may dispose of it if the fees are not paid.
When you check the tracking on the UPS website, you should see the hold status. If someone contacts you claiming to be from the government or a section of UPS regarding tax or duty payment, be cautious. It's crucial to confirm with the relevant government agency or UPS.
Smells Like a Scam
Be wary of any third-party entity or individual asking for payments through gift cards or money orders. These are red flags, as legitimate customs authorities will typically ask you to make payments through official channels. Checks should be made out to the US Customs office or US Treasurer.
U.S. Customs and Border Protection: If you have not ordered anything and are being told that there is a package waiting for you, only if you need to pay Taxes and duties, be very careful. This might be a scam. Check with the U.S. Census and Border Protection for verification.