Understanding Customs Duties and What to Do When UPS Sends a Bill

When you receive a package from outside the U.S., you might be required to pay customs duties. However, it’s important to understand the proper procedures and what to do if you receive an unexpected bill from UPS without fully understanding the situation.

What Happens If I Don’t Pay UPS Customs Duties?

If you do not pay the customs duties, you might receive a bill or be contacted by a debt collector. Typically, UPS is responsible for paying these duties if they are aware of the contents and the shipment is in their system. Your options include:

Calling local UPS offices to request contact information or an email address for the customer service department. Contacting the official UPS customer service hotline at 1-800-742-5877 to confirm their procedures and pay over the phone or get instructions on paying. Using a money order or bank draft to pay the customs fee. Requesting why online payment is not available.

Avoiding Scams and Ensuring Transparency

When a customs bill arrives with an unusual phone number or online URL, it’s crucial to be cautious. Here’s what you can do:

Verify the authenticity of the bill by checking the official UPS website for contact information. Call the official UPS customer service hotline rather than the number provided on the bill. Check if the package and customs bill have matching tracking numbers. Confirm the contents of the package with the shipping company. Always use a paper phone book or visit a brick-and-mortar UPS store to verify contact information.

Lack of familiarity with the sender or unusual procedures can indicate a scam. Customs duties should be paid directly to the relevant customs office, not to the carrier.

Dealing with Scams and Ensuring Package Release

If you suspect a scam, follow these steps:

Ignore any provided contact information or links. Do not pay the bill immediately. Ensure the package is not released until payment is made directly to the customs office. Stay informed by calling the official UPS customer service hotline and confirming payment methods.

By taking these steps, you can protect yourself from potential scams and ensure that your package is released only after proper customs procedures are followed.

Conclusion

Understanding the customs duties process and verifying all information is crucial in avoiding scams and dealing with unexpected bills. Always use official contact information and ensure that proper procedures are followed to release your package.