The Obligation of IRCTC Food Vendors to Provide a Bill

When traveling on Indian Railways through IRCTC (Indian Railway Catering and Tourist Catering Corporation) trains, the cost of food and beverages can vary significantly depending on where and when you purchase them. This article aims to clarify the obligations of IRCTC food vendors to provide a bill and the implications of not receiving one.

Bill Provision in Train Restaurants and Food Vans

When you purchase food online with your booking, the bill is typically included in the pack. In stations where food plazas are operational, vendors are required to provide a cash bill upon payment. These bills are also displayed on boards within the food plaza areas.

However, this situation changes when food vendors operate on moving trains. In the pantry cars or when vendors sell directly to passengers, the sale price is often written on the foil pack using ink. This price may not match the official prices advertised in the station due to the lack of standardization and oversight in moving trains. Purchasers are only aware of the price if they had previously bought the same item at the station.

Are IRCTC Food Vendors Obliged to Provide a Bill?

Yes, as per regulations, IRCTC food vendors are obligated to provide a bill. However, in practice, not all vendors comply with this requirement, particularly during in-train sales. Passengers should always insist on a bill to ensure they know the actual price paid for the product.

Water Bottles as an Example

Occasionally, I purchase water bottles on trains, and they often come at a premium price. For instance, a 1-liter bottle of water is sold for 5 rupees more than the price listed at the station. Passengers should be aware of these variations and take steps to avoid unexpected charges.

Ensuring a Bill and Price Transparency

To avoid any confusion or financial loss, passengers should insist on receiving a bill whenever they make a purchase from IRCTC food vendors. This not only provides a record of the transaction but also ensures that the vendor adheres to the mandated pricing guidelines. In case of discrepancies, passengers can use the bill as proof for further clarification or complaint.

Conclusion

The requirement for IRCTC food vendors to provide a bill is a fundamental aspect of ensuring transparency and fairness in train food pricing. While the practice varies in different scenarios, passengers should always seek and be issued with a bill to protect their financial interests. By insisting on a bill, passengers can also contribute to maintaining high standards of service and accountability within the IRCTC food service sector.