The Journey of Making a Legendary Starbucks Order
As a busy barista in a Starbucks, the challenge often lies in making the perfect blend and ensuring a legendary experience for each customer. This story follows the journey of a new hire, Mikey, and the training session with his manager, John, which eventually led to the creation of a unique drink called the 'Mikey Special.'
The Slow Sunday Morning
On a particularly slow Sunday morning, the store was quiet, and the usual customers did not make their appearance. Instead of being idle, John, the store manager, decided to pass on the skill of customer service and the art of creating a legendary experience to his new hire, Mikey. John emphasized the importance of making customers feel special, creating a unique environment, and delivering top-notch service. This environment is what makes customers return to Starbucks, valuing more than just a simple coffee but a social experience.
The Training: Making Customers Feel Special
During the training session, John engaged Mikey in a detailed process of blending a Frappuccino, ensuring that every step was done with precision and a dash of creativity. John instructed Mikey to not only pay attention to the mix and blend but also to carry the store with awesome recommendations and a positive attitude. This training session underscored the idea that making customers feel appreciated and special is the key to success in the coffee industry.
The Creation of the 'Mikey Special'
Under John's guidance, Mikey was tasked with creating a unique drink called the 'Mikey Special.' The drink was a blend of venti iced Frappuccino, Java Chip syrup, raspberry, and vanilla syrup, topped with a lemon loaf. John explained the importance of each step, emphasizing the need to blend the perfect ratio, the importance of ice, and the significance of selling the drink with confidence and enthusiasm. The 'Mikey Special' was the result of this training and collaboration between John and Mikey.
The Customer’s Reaction
On a seemingly ordinary day, a group of teenagers approached the store. Mikey, with his newly acquired skills, was able to impress them with the 'Mikey Special.' The teenagers were so impressed that they ordered the drink and expressed their delight, which delighted everyone in the store, including Mikey and John. The success of the 'Mikey Special' not only boosted sales but also reinforced the importance of customer service and creative barista techniques.
The story of the 'Mikey Special' and the training session with John not only highlights the importance of making the customer feel special but also demonstrates the significance of creativity and hard work in the coffee industry. The 'Mikey Special' became a symbol of the unique experience that Starbucks offers and the dedication of its employees to make every visit memorable.