Selling Your Ticketmaster Tickets on StubHub: What to Do When the Transfer Button is Grayed Out

Many music enthusiasts and fans often face the frustrating issue of having their Ticketmaster tickets grayed out, making it difficult to proceed with the transfer or reselling process on platforms like StubHub. This situation can leave them with unanswered questions: Is it even possible to sell my tickets? Can I send a mobile ticket through text message instead?

Understanding Why the Transfer Button is Grayed Out

If the transfer button on Ticketmaster is grayed out, it typically indicates that the tickets are not eligible for transfer. This restriction is often due to several factors including event organizer or venue policies.

Checking Ticket Eligibility

Before assuming that your tickets are permanently non-transferable, check their eligibility first. Some tickets, particularly those purchased through resale or specific promotions, do not allow transfer. It is crucial to read the ticket terms and conditions or contact the event organizer for more information.

Contacting Ticketmaster Support

If you believe your tickets should be transferable, reach out to Ticketmaster customer support. They can provide specific information on why the transfer option is unavailable and may offer further assistance.

Selling on StubHub

If your tickets are non-transferable, you won't be able to sell them on StubHub. However, you may consider other options such as using Ticketmaster's own resale platform (if available) or eBay. Remember, the transfer option may be unavailable temporarily due to delivery delays. There is a good chance that it will become available 24 hours before the event.

Texting Mobile Tickets

Unfortunately, you cannot simply text a mobile ticket to another person. Mobile tickets are tied to the original buyer's account and may have restrictions preventing them from being used by anyone else. If the option is grayed out due to a temporary issue, refreshing the page, logging out and back in, or using a different device can sometimes resolve the problem.

Additional Selling Options

In some instances, if the transfer button remains grayed out, especially for events with static bar codes, you can take a screenshot of the QR code and upload it as a PDF when you sell the ticket on StubHub. Additionally, eBay is a viable option for selling tickets. I have always had good luck selling tickets there, making it my preferred platform for reselling when I can’t use the tickets myself. It is also an excellent place to buy tickets when a show is sold out.

For those facing ongoing issues, reaching out to customer support is essential to ensure you receive the most accurate and up-to-date information regarding your tickets' transfer status.