My Google My Business is Verified but the Phone Number is Still on Review: A Comprehensive Guide

If your phone number on Google My Business, now known as Google Business Profile, has been under review for four months, it can be frustrating. This article outlines a step-by-step approach to address the issue and improve your profile's visibility.

Steps to Resolve Phone Number Review Issues

Here are the steps you can take to address the issue and potentially expedite the verification process:

1. Review for Compliance

Ensure that the phone number you provided complies with Google’s guidelines. The number should be a valid, local phone number, not a call tracking number or VoIP number. Verify that the formatting is correct according to Google’s standards.

2. Update Your Information

Sometimes resubmitting the phone number can help. Try updating the phone number slightly, such as adding an extension or changing the format, and then resubmit it. This can sometimes prompt Google to review the information again.

3. Contact Support

Reach out to Google Business Profile support for assistance. You can do this through the Help Center. They may provide insight into why your number is still under review and offer additional guidance.

4. Community Help

Check the Google Business Profile Community forums for assistance. Other users may have experienced similar issues and could offer advice or solutions. Engaging with their community can provide you with useful tips and insights.

5. Be Patient

Avoid the frustration of long review times by understanding that occasionally reviews can take longer than expected. While four months is unusual, sometimes issues can resolve on their own. Maintain patience and continue to monitor your profile for changes.

Monitoring for Changes

Keep an eye on your profile to see if any changes occur or if Google provides updates regarding the status of your phone number. Regularly revisiting your profile can help you stay informed about the review process.

If the issue persists after trying these steps, maintaining communication with Google support is your best course of action. Keep detailed records of all communications, such as emails and support tickets, as this can help in tracking the progress and addressing any further issues.

Additional Tips and Tools

It sounds like you are having troubles getting your Google My Business phone number up and running. This can be a quite tricky process and it can take some time for the number to be approved. The best thing to do is to make sure that you are following all of the quality guidelines set out by Google. This includes providing a valid local phone number and ensuring that you are using the correct formatting for your number.

In addition, make sure that you are using a dedicated phone number that is registered to your business. Don't use a shared number that is used by multiple businesses. Each time you submit a request, the Google My Business support team will review your information and determine whether it meets their quality guidelines.

During the process, you may encounter various quality guidelines that need to be met. To help you manage your Google My Business page and ensure that all of your information is up-to-date and compliant, you may consider using a social media scheduling tool such as SocialBu. It can assist in managing your Google My Business page as well as other social media accounts, ensuring that all of your information is up-to-date and compliant with Google's quality guidelines.

Overall, the best thing to do is to make sure that you are following all of the quality guidelines set out by Google and double-check your information before submitting a request. If you are still having trouble, a tool like SocialBu can be a great option to help you get your number up and running.

Conclusion

If you are facing a prolonged phone number review on Google My Business, it's important to take a systematic approach to address the issue. By complying with Google’s guidelines, updating your information, contacting support when needed, and seeking community help, you can increase the chances of a swift resolution. Patience and consistent communication with Google support are key to overcoming this challenge.

FAQs

Q: Why is my phone number still under review?
A: Phone numbers are reviewed to ensure they comply with quality guidelines. Common reasons include using non-local numbers, VoIP numbers, or shared business lines. Q: How long does the review process usually take?
A: The review process can take several weeks, but unusual durations (like over four months) may indicate specific issues that require attention. Q: Can I use a call tracking number?
A: No, call tracking numbers are not compliant and will not pass the review. Use a valid, local phone number instead. Q: What should I do if the review takes too long?
A: Reach out to Google support for assistance. Providing detailed communication and documentation can help expedite the process.

For more information and support, visit the Google My Business Help Center or explore the Google Business Profile Community forums.