How to Identify Legitimate Movers and Packers
As the global moving industry continues to grow, it's critical to ensure that any company you hire is legitimate and trustworthy. This guide will help you identify red flags and verify whether the moving and packing company you're considering is a legitimate business.
Reviewing Company Reputation
One of the best ways to determine if a moving and packing company is legitimate is by reviewing their online presence. Look for reviews on their official website, as well as third-party sites like Google Reviews, Yelp, and Trustpilot. Be wary of companies with numerous critical comments or a high number of complaints. If you come across an issue mentioned in a review, reach out to the company directly and ask how they responded. Their reaction can offer valuable insights into their professionalism and customer service.
Example: If a review mentions an issue with a promised move date, follow up and ask how the company handled the situation. A company that openly addresses concerns and provides a satisfactory solution is more likely to be legitimate.
Observing Moving Industry Practices
Canada is currently experiencing an increase in moving scams, with many targeting seniors. It's essential to know the warning signs to avoid becoming a victim. Here are some things to watch out for:
No In-Home or Virtual Survey
A reputable moving company should offer an in-home or virtual survey to assess your belongings and create an accurate quote. If a company doesn't offer this service, it could be a red flag.
Quotes Based on Rooms or Cubic Feet
Professional movers typically quote based on weight, especially for long-distance moves, or on the number of hours needed for a local move. Be cautious if the quote is based on the number of rooms or cubic feet.
Unprofessional Truck Arrivals and Staff
On the day of the move, if the moving truck is rented or doesn't display the company name, and the crew members are dressed in mismatched clothing, it could be an indication of a fraudulent company.
Preventing Scams
Here are some steps to follow to avoid scammers and find a trustworthy moving company:
Check BBB and CAM Ratings
Before hiring a moving company, check their ratings with the Better Business Bureau (BBB) and moving industry watchdogs like CAM. Companies with an A rating or higher and no significant complaints are more likely to be legitimate.
Request Multiple Estimates
To ensure you get the best deal, request at least three estimates either in-person or virtually. This will help you compare prices accurately and ensure you're not overcharged.
Request a Weight-Based Estimate
Professional movers generally provide weight-based estimates. Make sure the company you hire quotes according to weight or the number of hours required for the job, not just the number of rooms or cubic feet.
Ensure Full-Value Replacement Liability Coverage
A reputable moving company should provide full-value replacement liability coverage for your belongings. Verify that they have this coverage before signing any contracts.
Example: If you use a moving company in Alberta, make sure they provide comprehensive insurance coverage for your items. This will protect you in the event of any damage or loss during the move.
Ultimately, being proactive and thorough in your research will help you avoid falling victim to moving scams and ensure a smooth, stress-free moving experience.