How to Complain About Missing Mail from Royal Mail
Dealing with lost or missing mail can be frustrating, especially when using Royal Mail. This guide will help you navigate the process of filing a complaint and what to expect from Royal Mail's customer service.
Steps to File a Complaint
1. Check with the Sender: Before contacting Royal Mail, it's often best to check with the sender directly. The sender has paid for the delivery and is therefore the customer of Royal Mail. They are more likely to be able to resolve the issue.
2. Use the Postal Service Enquiry Portal: If your package or letter is lost, you can file a compensation claim through the Post Office's enquiry portal. The amount of compensation can vary depending on whether it's a Registered or Special Delivery item.
3. Visit Your Local Post Office: Sometimes, the issue can be as simple as a new mail carrier unfamiliar with the route. You can visit your local Post Office to file a complaint or to check if the mail is misplaced. Additionally, talking to your neighbors might help you to understand if similar issues are occurring in the area.
Contacting Royal Mail's Customer Services
4. Call Royal Mail's Customer Services: Royal Mail provides a customer services phone number, but be prepared for a longer wait as the wait time can be around 30 minutes. Use this number to complain about missing post. However, it's important to note that Royal Mail is not always quick to resolve complaints. You may receive a complaint reference number rather than a resolution.
5. File a Claim Online: Another way to file a complaint is to do so through Royal Mail's website. This can often result in a faster response compared to waiting on the phone for the postmaster. Ensure you gather all necessary details before filing a complaint online.
Case Study: A Registered Letter Issue
A case involving a Registered Letter sent to Pune, India, will help illustrate the process further. Here are the details:
130 grams Registered Letter was sent from Nagole X Roads Post Office under Saroornagar Post Office on 04-09-2018 at 10:37 am.
Roger Lewis (RL) Registration Number (RNo.) 16680306 was issued in Counter No. 1 with the official receipt (O.P. code OP1).
As of 14-09-2018 at 6:00 pm, the letter was noted as Not Reached.
By following the steps detailed above, you can increase your chances of a successful resolution to your missing mail complaint.
Conclusion
Dealing with lost mail can be a headache, but by following the steps outlined in this guide, you can effectively communicate your concerns to Royal Mail and potentially recover your lost items or receive proper compensation.