How to Cancel an Order on Amazon: A Comprehensive Guide

Want to cancel an order on Amazon but don't know where to start? This article will walk you through the process with clear, detailed instructions. Whether you want to cancel before the order ships or mid-shipment, we've got you covered.

Can You Cancel an Order on Amazon?

If you recently placed an order on Amazon and are on the verge of hitting the 'Send' button, you're in luck! You can still cancel your order before it's shipped. However, once the order has shipped, you can no longer cancel it; instead, you will need to initiate a return. But worry not, you can still cancel an order mid-shipment.

To cancel an order mid-shipment, you can return the package to the seller at no cost. Simply wait for the delivery to approach your location, then send it back. However, it's essential to act early rather than waiting until the package is almost at your doorstep. Cancelling early increases the chances of a successful return.

How to Cancel an Order Before It Ships

If you're in the process of placing an order and want to cancel it before it ships, you're in luck—Amazon makes it easy. Follow these simple steps to cancel your order:

Log In: Open Amazon's website or app and log in to your account. If you haven't created one, do so by clicking 'Create Account' and filling in the required information. Go to Your Orders: Click on the 'Your Orders' tab or link, which can usually be found in the top menu or the order summary section. Find the Order: Use the search bar to locate the order you want to cancel, or simply scroll through your recent orders. Select Cancel Items: Look for the 'Cancel Items' button next to the order. If it's not available, you might need to purchase the order first by selecting the 'Add to Cart' option. Choose Items to Cancel: If you're cancelling specific items in a multi-item order, select the individual items you want to cancel. Confirm Cancellation: Follow the prompts to confirm the cancellation. Amazon will ask for a reason for the cancellation. Make sure you choose the appropriate one related to the order status. Check Confirmation: After cancelling, you should receive a confirmation email. Keep this for your records.

What to Do if You Can't Cancel Online?

What if you can't find the 'Cancel Items' button in your order summary? It may mean that Amazon has already shipped the order. In this case, you can take the following steps:

Select 'Track Package': Go back to your 'Your Orders' page and select 'Track Package'. This will show the current status of your order. Cancel Delivery: If the delivery hasn't left the warehouse, you can click on 'Cancel Delivery' to prevent it from being shipped further. Refuse the Package: If the item has already been delivered to your address, you can refuse the package. This will trigger a return process. Use Online Returns Center: Alternatively, you can use Amazon's Online Returns Center to return the item yourself.

Handling Seller Orders

Sometimes, the orders you place are with third-party sellers. In such cases, the cancellation process may be different:

Select 'Request Cancellation': Go to 'Your Orders' and select the order you want to cancel. Look for the 'Request Cancellation' option next to the seller's name or item. This step is only available for eligible seller orders. Contact the Seller: If 'Request Cancellation' is not available, contact the seller directly using the 'Contact Third-Party Sellers' link. They may provide additional instructions or help you cancel the order. Refer to the Seller’s Instructions: Follow the specific steps provided by the seller to cancel the order. Some sellers may have their own cancellation policies. Select 'Cancel Selected Items': Use the 'Cancel Selected Items' option to cancel individual items. To cancel the entire order, select all the items and proceed with the cancellation.

Additional Tips

Check Your Cancellation Status: After you've cancelled your order, keep an eye on your account to ensure the cancellation has been processed. If you encounter any issues, don’t hesitate to contact Amazon's customer service.

Contact Customer Service: If you're still unsure about the steps to take or face any issues, you can reach out to Amazon's customer service. Their team is there to help and provide you with the guidance you need.

Email Support: If you need more detailed assistance, you can also email your query to Amazon's support team at customerservice@ for further help.