How to Get a Receipt for a Clipper Card Autoload Purchase

For those seeking to obtain a receipt for a Clipper Card autoload purchase, finding one can be a bit challenging. However, by following some simple steps, you can easily retrieve your receipt. Below is a detailed guide to help you through the process.

Step 1: Check Your Email

If you set up your Clipper Card autoload online, you should receive an email confirmation that acts as your receipt. Here’s how you can check for it:

Log into your Clipper account and check the email associated with your Clipper account.

Step 2: View Activity on the Clipper Card Website

If you cannot find the receipt via email, you can also check your transaction history on the Clipper Card website. Here’s what to do:

Go to the Clipper Card website. Click on the "More Options" dropdown menu. Select "View Activity." Set the time frame you want to export. Click “Download PDF” to obtain a comprehensive record of your transactions.

Ensure that you have the Clipper Card number and any relevant transaction details handy when seeking assistance.

Step 3: Contact Customer Service

If you still cannot find the receipt through email or your account, you can contact Clipper customer service. They can provide you with a receipt or transaction details. Here are the ways to reach out:

Phone Email Website chat

Clipper customer service is available to help you if you need a receipt for transactions older than 60 days. If you need to request a receipt for earlier transactions, you must contact them directly via phone or email.

Step 4: Visit a Clipper Customer Service Center

If you prefer in-person assistance, you can visit a Clipper customer service center or a participating transit agency location. Be sure to bring your Clipper Card with you, and they should be able to assist you with obtaining a receipt.

For those needing to track their ride history, the Clipper Card website has become more useful recently. As of April 2016, the ride history now includes the monthly autoload expense. The activity can be accessed directly from the website for a detailed record of your transactions.

Additional Tips for Reimbursement Purposes

Some users have mentioned the difficulty in finding transaction history for reimbursement purposes, as the card transaction history does not show monthly passes being loaded onto the card. However, there are ways to ensure you have a record:

Keep copies of all confirmation emails. Print out the transaction history from the Clipper Card website. Contact customer service if necessary.

By following these steps, you can ensure you have a reliable record of your Clipper Card autoload purchases for both personal and financial purposes. If you encounter any issues, do not hesitate to reach out to Clipper customer service for assistance.