How Do Stores Call 911?

Retal businesses, just like individuals, contact the police primarily via telephone in both emergency and non-emergency situations. However, the way retail stores handle such calls can vary significantly based on the severity of the incident. Generally, businesses use the same 911 system as everyone else. High-end jewelry stores and similarly secured locations might have dedicated security buttons that allow them to escalate an incident more quickly.

Methods of Contacting the Police

Most retail stores rely on a variety of methods to contact the police. The choice depends on the urgency and nature of the incident. Let's explore the different methods in detail:

Non-Emergency Situations

In non-emergency situations, such as when dealing with a shoplifter who has been detained, retailers often use a “non-emergency” number to request assistance. The dispatcher will prioritize the call based on the situation. Factors that can influence the priority include the actions of an unruly individual or changes in the situation as staff are conversing with the suspected shoplifter.

Emergency Situations

In cases of armed robbery, where a shoplifter is displaying or threatening to display a weapon, the situation is no longer a simple property crime. It becomes a matter of serious bodily harm or death, escalating the call to a higher priority. Other serious crimes that might prompt a similar response include domestic disturbances or fights in progress, previous trespass warning violations, and other criminal activities occurring within the store premises.

Internal Security Procedures

Each retail store has its own internal policy regarding how to contact the police. These procedures are often managed by the security department manager and can vary from one store to another. Internal policies ensure that the appropriate steps are taken to minimize risks and ensure proper response time from law enforcement.

Some stores have systems in place where security buttons can be pressed to direct an immediate response. Additionally, many retail establishments have interconnected alarm sensors. When an alarm is triggered, it automatically dials 911. This ensures a quick and automatic response from the police.

Some stores have security personnel monitoring CCTV cameras or patrolling the premises. In such cases, if a breach or potential emergency is detected, the security team can call the police or activate the alarm, which in turn triggers an automatic 911 call.

Direct Police Communications

Most businesses maintain a direct phone line to the local police department or the county or state-level law enforcement agencies. These direct lines are used for non-emergency situations. The use of 911 is reserved for true emergencies, as it aligns with the purpose of the 911 system.

By understanding these methods of contacting the police, retail store managers can better prepare for emergencies and ensure the safety of both staff and customers. Implementing proper procedures and understanding the available resources can significantly enhance response times and outcomes in critical situations.