A Comprehensive Review of Tata Motors Car Ownership Experience
As a long-term owner of a Tata Motors car, my experience with the brand has been mixed, to say the least. In this detailed review, I will share my delivery and service experiences, highlighting both positive and negative aspects of my ownership journey.
Delivery and Service Experiences
Initial Delivery Experience
My journey with Tata Motors began with a dented car delivery, which was a major setback from the start. The dealer tried to hide this defect by covering the car and only revealing it after presenting a high security number plate. Even after continuously raising this issue, I was given the assurance that, unfortunately, nothing could be done except for repairing the dent in the workshop. Although the dent was eventually repaired, it left a visible yellow tone around the area of the damaged paintwork, which ruined the aesthetic appeal of my car.
Post-Delivery Incidents
Antenna Loss
After a period of one month, I noticed that the antenna on my Nexon car had vanished. I reported this issue to MOHIT NAHARWAL and got conflicting reports about whether the antenna was there during the delivery process. This uncertainty added a layer of frustration to my already unsatisfactory experience.
Wiper Sounds and Passenger Side Window Issues
Further down the line, I faced a nagging issue with the wipers. These did not work smoothly and seemed to cause scratches on the windshield. When I shared this issue with the service center, it remained unresolved for a considerable period.
Concurrently, my family member noticed an issue with the panel under the driver's left arm. It appeared to be off-position, which raised concerns about the quality of the car's manufacturing.
Service Center Inefficiencies
My first service visit at Delight Motors Service Center did not yield many positive results. The wiper issue was the only one resolved, while the inner panel issue remained unresolved due to the incorrect part being sent initially. This led to an additional service visit and further frustration.
Moreover, the passenger side window glass behavior became more erratic, and despite the service center's efforts, it remained unsatisfactory. This raised serious questions about the quality control at the manufacturing and service levels.
The promised repair did not meet expectations, and I encountered issues with missing cables during the third service, leading to a pointless back-and-forth with the service center.
Customer Service and After-Sales Support
The inefficiency and rudeness of the service staff were disappointing. They seemed indifferent to customer concerns, never acknowledging or justifying their actions. Even during third-party interactions, the service center personnel were unresponsive, leaving you with the feeling of being undervalued as a customer.
Conclusion and Future Outlook
Although the car itself performed well, the experience with Delight Motors left me deeply concerned about their overall service and customer care. I strongly advise potential buyers to consider other options, as you might end up with a positive car but a negative experience with the dealer and service center.
Key Points to Consider:
Common issues such as dents, wrong parts delivery, and quality control problems. Customer service that is often unresponsive and unhelpful. Elevated costs and time wasted due to unresolved issues. Uncertainty of future guarantees and vague promises.Thank you for your attention, and I hope this review helps potential buyers make informed decisions.